Refund policy

For Issues and Concerns

• REMINDER: Please double check your shipping address before placing your order.  Once your order is placed it is very difficult for us to make any changes.
• Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email us at info@livinghighmaintenance.com
• We aim to make our customer experience pleasant and seamless, from the moment you place your order until you unbox your High Maintenance luxury goods. Once the package leaves our hands we unfortunately have little control over how the carrier cares for it on its way to you. 

If you believe your package has been lost...

• We are seeing an uptick in UPS and USPS carriers scanning in packages before they actually arrive at your door.  Please allow 5 business days before contacting us for a replacement to be sent.

If your order was shipped via UPS or USPS….. 

• In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. According to USPS, in the interest of moving packages along faster, some facilities forego scanning.

How can we personally assist with delayed shipments? 

• We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. However, UPS has been more diligent in communicating when an item is delayed, which we can communicate back to our customers.
• Please note that our fulfillment center is located in Tampa, Florida.  Shipments to HI, AK can take 2-6 weeks to arrive.
• If you are concerned that your package may be lost, please email info@livinghighmaintenance.com to troubleshoot. We will do our best to try to help you.

DOMESTIC SHIPPING

• Orders that qualify for free ground shipping will be shipped via UPS Surepost.  This means that UPS will pick up your package and deliver to your local post office.  The USPS will be the carrier to deliver your package. Our fulfillment center is located in Tampa, Fl so please take note of the time in shipment based on your shipping location.
• If you have ordered multiple items and one of them is on pre-order, please note that your entire order will ship once the pre-ordered item is in stock which could be 2-3 weeks.
• If you need express shipping, please email info@livinghighmaintenance.com.
• Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
• Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages.  
• You should receive a shipping notification with tracking information once your order leaves our fulfillment center. 

High Maintenance Lifestyle LLC is not responsible for lost, damaged or stolen items.

TAXES

We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus. 

RETURNS + EXCHANGES

At the High Maintenance Lifestyle LLC., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.  We do not accept exchanges at this time. 

TO INITIATE A RETURN

• Within 14 days of your order, please send an email to info@livinghighmaintenance.com with a return request, letting us know the reason for your return.
• Once your return is approved we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label.
• Please be sure that your package is returned using the bubble and paper that it was packed in or something similar.  Be sure that the candles are protected and packed securely so that they arrive in good condition. If not packaged securely and arrived damaged, we cannot approve your return.
• The buyer is responsible for shipping costs on all returns, please save tracking information.
• We do not accept exchanges at this time.
• Please do not return your package to the return address on your shipping label.